Operations & Production
Service & Incident management
Context
Service Analytics Overview (Service Manager Overview)
Social Case Analytics
Live Chat Analytics
Service Cloud Data Model
Asset Management Data Model
Resources
Field Service Management
Context
Work Order Performance
Technician Performance
Appointment Analytics
Field Service Core Data Model
Where the Work Occurs Data Model
When the Work Occurs Data Model
Inventory Management Data Model
Preventive Maintenance Data Model
Product Service Campaign Data Model
Service Warranty Management Data Model
Field Service Pricing Data Model
Resources
Work Management
Appointment Management
Intelligence & Automation
This app is currently under maintenance while we work on some exciting changes. Contact us now if you have any ideas, opportunities or challenges in this space or get started with a free consultation.
This app is currently under maintenance while we work on some exciting changes. Contact us now if you have any ideas, opportunities or challenges in this space or get started with a free consultation.
This app is currently under maintenance while we work on some exciting changes. Contact us now if you have any ideas, opportunities or challenges in this space or get started with a free consultation.
This app is currently under maintenance while we work on some exciting changes. Contact us now if you have any ideas, opportunities or challenges in this space or get started with a free consultation.
Service Operations
Key capabilities for Service Operations will include:
Plan
- Portfolio Management
- Project Management
- Continuous Improvement
Do
- Self Service
- Issue Resolution
- Incident Management
- Problem Management
- Request Management
- Change Management
- Event Management
- Knowledge Management
Manage
- Outsourced Customer Service
- Vendor Management
- Workforce Optimisation
- Process Optimisation
- Automatic Work Assignment
Monitor
- Agent Workspace
- Service Owner Workspace
- Service Level Management
- Real-time performance analytics
- Assets and costs
- Dashboards and reports
Service Operations
Context
Resources
Revenue & Growth
Context
Revenue Forecasting Dashboard
Activity Intelligence Dashboard
Forecast Overview Dashboard (Embedded)
Pipeline Progression Dashboard
Subscription Analytics
