- Real-time Monitoring
- Service Health
- Performance Metrics
- Capacity Management
- Service Availability
- Incident Reports
- Problem Analysis
- Change Impact Analysis
- Service Performance Reports
- Custom Reports
- CMDB (Configuration Management Database)
- Asset Management
- Dependency Mapping
- Roles & Permissions
- User Activity Logs
- Service Level Agreements (SLAs)
- Service Offerings
- Request Forms
- Service Workflows
- Compliance Monitoring
- Security Incident Management
- Policy Management
- Audit Trails
- Message Boards
- Announcements
- Team Chat
- Incident War Room