Capabilities
Empowering Businesses to Achieve Excellence
Comprehensive Capabilities for Your Digital Transformation
As your trusted digital consultant, I offer a wide range of capabilities to drive success and innovation in your business. Explore how my expertise can transform your operations, enhance your customer engagement, and optimise your performance.
Your Business Enabler and Digital Innovator
Consulting Expertise
My business consulting services are tailored to help you achieve your strategic goals, improve operational efficiency, and drive business growth. I provide actionable insights and expert guidance to ensure your business stays ahead in a competitive market
- Business Consulting: Providing expert advice to improve business performance.
- Stakeholder Management: Building and maintaining positive relationships with stakeholders.
- Team Leadership: Leading teams to achieve project goals.
Transformation and Management
My transformation and management services guide your business through significant changes, ensuring smooth transitions and sustained growth. From portfolio management to evaluating investment opportunities, I provide the expertise needed to manage and optimise your technology and business strategies.
- Business Transformation: Guiding businesses through significant changes.
- Portfolio Management: Managing a portfolio of projects and initiatives.
- Investments and Business Cases: Evaluating and developing investment opportunities.
- Technology Management: Overseeing technology strategy and operations.
Product and Design
My product and design services cover the entire product lifecycle, from initial concept to market launch. I craft superior user experiences and designs that resonate with your target audience, ensuring your products are not only functional but also delightful to use.
- Product Management: End-to-end product lifecycle management.
- Experience and Design: Crafting superior user experiences and designs.
Operations and Development
My operations and development services focus on ensuring efficient business processes, managing IT infrastructure, and creating custom software solutions. I help implement business strategies and solutions that drive operational excellence and support sustainable growth.
- Business Operations: Ensuring efficient business processes.
- Technology Operations: Managing IT infrastructure and operations.
- Software Development: Creating custom software to meet business needs.
- Business Implementation: Implementing business strategies and solutions.
Strategy and Investment
This infographic provides a helicopter view of how we can create value in the digital ecosystem using modern ways of working and tools. Funding is core and central so we can understand how the numbers will play over the long term and demonstrate what the investment is enabling. Aligning the program increments (quarterly deliverables) to the business’s financial year enables accountability and transparency with the half-year and full-year financial results ensuring alignment between business and IT.
Digital Leadership
Digital Consultant
Overview
Drive digital transformation and innovation within the organisation. Develop and execute the digital strategy, overseeing digital initiatives, managing stakeholder relationships, and fostering a culture of continuous improvement and technological advancement. Ensure digital capabilities align with business objectives and enhance the company’s competitive position in the market.
Key Responsibilities
- Develop and implement a comprehensive digital strategy aligned with the company’s overall business objectives.
- Conduct assessments of current digital capabilities and market trends to identify opportunities for innovation and growth.
- Set strategic goals and define digital transformation initiatives to achieve these goals.
- Identify, evaluate, and adopt emerging technologies to drive innovation.
- Lead and manage pilot projects and innovation initiatives.
- Collaborate with technology partners and vendors to leverage external expertise and solutions.
- Oversee the planning, execution, and delivery of digital transformation projects.
- Ensure seamless integration of new digital solutions with existing systems and processes.
- Monitor and manage change impacts and outcomes, ensuring successful adoption of digital initiatives.
- Engage with key stakeholders, including executives, customers, and partners, to communicate the digital vision and progress of initiatives.
- Gather and incorporate feedback to refine digital strategies and initiatives.
- Manage stakeholder expectations and address concerns related to digital transformation.
- Develop and oversee data strategies, including data governance and data security.
- Implement data analytics and business intelligence solutions to drive data-driven decision-making.
- Ensure compliance with data privacy regulations and standards.
- Build and lead a high-performing digital team, fostering a culture of innovation and continuous learning.
- Set clear objectives and performance metrics for the digital team.
- Provide mentorship, training, and development opportunities to team members.
Key Performance Indicators (KPIs)
- Digital Strategy Alignment: Degree of alignment between digital initiatives and business objectives.
- Project Delivery: Timeliness, budget adherence, and quality of digital projects.
- Innovation Impact: Success rate of innovation initiatives and adoption of new technologies.
- Data Utilisation: Accuracy and impact of data-driven decision-making.
- Stakeholder Satisfaction: Feedback and satisfaction levels from key stakeholders.
Reporting
- Regular Updates: Provide regular updates to the executive team and stakeholders.
- Performance Reviews: Conduct performance reviews of digital initiatives and team performance.
Medium influence, High interest
Internal Stakeholders
- Role: Strategic direction, overall business performance
- Interest: Digital initiatives aligning with business goals, ROI, competitive advantage
- Role: Technology infrastructure, IT services
- Interest: Integration of digital solutions, IT security, operational efficiency
- Role: Technology strategy, product development
- Interest: Innovation, technology stack alignment, product capabilities
- Role: Operations management
- Interest: Process automation, operational efficiency, cost reduction
- Role: Marketing strategy, customer acquisition
- Interest: Digital marketing, customer experience, data-driven marketing
- Role: Sales operations, customer relationship management
- Interest: Sales enablement tools, CRM integration, customer insights
- Role: Talent management, organisational culture
- Interest: Digital workplace, employee engagement, training and development
- Role: Financial planning, budgeting
- Interest: Cost management, financial performance of digital initiatives
External Stakeholders
- Role: End-users of products/services
- Interest: User experience, product/service value, customer support
- Role: Provide products/services to the company
- Interest: Partnership opportunities, integration with company systems
- Role: Strategic alliances, collaborations
- Interest: Mutual business growth, joint ventures, co-innovation
- Role: Financial backers
- Interest: Business growth, return on investment, strategic direction
- Role: Regulatory compliance, industry standards
- Interest: Compliance with laws and regulations, data privacy
Team Structure
Digital Strategy Team
- Role: Supports the development and execution of digital strategy.
- Key Positions:
- Digital Strategist
- Business Analyst
- Market Research Analyst
Innovation and Technology Team
- Role: Focuses on emerging technologies and innovation.
- Key Positions:
- Innovation Manager
- Technology Evangelist
- Product Manager
Digital Transformation Team
- Role: Manages and executes digital transformation projects.
- Key Positions:
- Project Manager
- Change Manager
- Business Process Analyst
Data and Analytics Team
- Role: Manages data strategy and analytics initiatives.
- Key Positions:
- Data Scientist
- Data Engineer
- Business Intelligence Analyst
Communications and Stakeholder Engagement Team
- Role: Manages communication and engagement with stakeholders.
- Key Positions:
- Communications Specialist
- Stakeholder Manager
- Public Relations Officer
Development Squads
Strategy and Governance Squad
- Focus: Develop and oversee technology strategy and governance.
- Roles:
- Technology Strategist
- Governance Specialist
- Financial Analyst
- Compliance Officer
- Value Stream: Define the technology strategy and governance model.
- Key Activities:
- Develop technology strategy aligned with business goals.
- Establish governance frameworks and policies.
- Manage technology investments and budgets.
- Ensure compliance with regulatory requirements.
- Key Metrics: Strategic alignment, budget adherence, compliance status.
Architecture and Design Squad
- Focus: Create technology architectures and design solutions.
- Roles:
- Enterprise Architect
- Solution Architect
- Technical Designer
- Integration Specialist
- Value Stream: Design and architect the technology solutions.
- Key Activities:
- Develop enterprise architecture and technology roadmap.
- Design scalable and secure technology solutions.
- Conduct technology evaluations and proof of concepts.
- Ensure integration with existing systems and platforms.
- Key Metrics: Design quality, architecture alignment, integration effectiveness.
Development and Engineering Squad
- Focus: Build and maintain technology solutions.
- Roles:
- Software Developer
- DevOps Engineer
- Quality Assurance Tester
- Release Manager
- Value Stream: Develop and build technology solutions.
- Key Activities:
- Develop software applications and services.
- Implement DevOps practices for continuous integration and delivery.
- Perform code reviews and ensure quality standards.
- Manage source control and deployment pipelines.
- Key Metrics: Development speed, code quality, deployment frequency.
Operations and Support Squad
- Focus: Ensure smooth operation and support of technology systems.
- Roles:
- Systems Administrator
- Support Specialist
- Performance Engineer
- Incident Manager
- Value Stream: Manage and support technology operations.
- Key Activities:
- Monitor and manage infrastructure and applications.
- Handle incident management and problem resolution.
- Conduct performance tuning and optimisation.
- Ensure system availability and disaster recovery.
- Key Metrics: System uptime, incident response time, performance metrics.
User Experience and Adoption Squad
- Focus: Improve user experience and drive technology adoption.
- Roles:
- UX Designer
- User Researcher
- Training Specialist
- Change Manager
- Value Stream: Enhance user experience and drive adoption.
- Key Activities:
- Conduct user research and gather feedback.
- Design user interfaces and experiences.
- Implement training and support for end-users.
- Measure user satisfaction and adoption rates.
- Key Metrics: User satisfaction, adoption rate, usability improvements.
Data and Analytics Squad
- Focus: Manage data and generate actionable insights.
- Roles:
- Data Engineer
- Data Analyst
- Data Scientist
- Data Privacy Officer
- Value Stream: Manage and leverage data for insights.
- Key Activities:
- Develop data strategies and governance policies.
- Implement data integration and warehousing solutions.
- Perform data analysis and generate business insights.
- Ensure data security and privacy.
- Key Metrics: Data quality, insight generation, data security compliance.
Core Functions and Key Tools
1. Strategy and Planning
- Tools: Strategic planning software, roadmap tools.
- Functions: Develop strategic plans, align digital initiatives with business goals.
2. Innovation and Technology Evaluation
- Tools: Technology evaluation frameworks, innovation management software.
- Functions: Assess new technologies, manage innovation projects.
3. Project and Change Management
- Tools: Project management software (e.g., Asana, Jira), change management platforms.
- Functions: Manage project timelines, resources, and changes.
- Tools: Collaboration platforms (e.g., Slack, Microsoft Teams), communication tools.
- Functions: Facilitate team collaboration, manage stakeholder communications.
- Tools: Data analytics platforms (e.g., Tableau, Power BI), data governance tools.
- Functions: Analyse data, generate insights, ensure data quality and security