About Me

Hey there, I'm Chris

I’m passionate about making our world a better place through the power of people, technology and sustainable ecosystems working together in harmony.  I enjoy working with clients and businesses, understanding their ideas, concepts or needs and enabling real solutions that deliver results with modern technology.

My experience includes 18+ years in the IT and Communications industry, playing a core role in enabling business, customer and product capability through the use of digital technology for the New Zealand market.  I was first introduced to the Salesforce ecosystem in 2008 and have been hooked ever since.

In my spare time, I enjoy being behind the wheels, exploring the coast and beaches, great coffee, food and catching up with friends and family.  I also love finding and producing music that brings people love, joy and happiness and elevates our spirits to a higher level.

I’m always down to collaborate when I have the time.  Reach out and let’s chat!

My Systems

  • I prioritise the customer with passion.
  • Excel at the execution of big ideas with given constraints.
  • Can speak tech, exec and communicate complexities in simple terms.
  • Communication, collaboration and culture are essential for results and success.
  • I am constantly learning because I enjoy understanding ideas, concepts and how things work.
  • I pride myself on instinct and like to seek data to back up high-quality decisions.
  • Critical thinking and challenging the status quo drives solutions for most business challenges.

I Back This Up With

  • Having a sense of ownership and taking initiative.
  • Innovative and creative thinking.
  • Logical problem-solving skills.
  • Communication, presentation and facilitation skills.
  • Critical thinking and active listening skills.
  • Crisis management and resilience skills.
  • Business and financial acumen.

some cool facts

Numbers Speak for Themselves

Years IT & Communications Experience
0
Executive Awards / Honors
0
Completed Projects
0 +
Years Salesforce Experience
0
Major Salesforce Platform Implementations
0

Skills and Expertise

18 years in the IT & Communications industry working in critical transformation and technology roles has enabled me to acquire a unique set of skills and significant "hands-on" experience.

Future Shaper

  • Research and analysis
  • Trends and insights
  • Customer experience
  • Digital product development
  • Service design and development
  • Go-To-Market planning
  • Business transformation
  • Change management and training

Value Creator

  • Business case development
  • IT OPEX & CAPEX management
  • Value chain analysis
  • Program & project delivery
  • Agile/scrum project practices

Digital Innovator

  • CRM Implementations
  • Sales, Marketing, Customer Service, Field Service and Billing capabilities
  • 14+ years Salesforce experience
  • User experience
  • Customer architecture
  • Information architecture
  • Solution design and development
  • APIs and Integrations

Business Enabler

  • Stakeholder management
  • Customer management
  • Operations management
  • KPI reporting and dashboards
  • Business analysis and requirements
  • Business process design and improvement
  • Continuous improvement 

My Experience

Embracing our ever-changing world, I’m exploring new opportunities empowering the digital revolution. I’m open to new opportunities in Digital Product Management, IT Leadership or Business Intelligence and Consulting roles.

Chorus NZ Limited

Dec 2015 - Jun 2021

Business Technology Manager

  • CRM Domain / Salesforce
  • Customer & Product Capability

Mar 2012 - Dec 2015

Senior Implementation Specialist

  • Customer & Product Capability
  • Change Management & Business Technology

Aug 2009 - Dec 2015

Business Implementation Specialist

  • Business Transformation
  • Customer, Product, Operations & Field Services

Aug 2008 - Aug 2009

Process Enhancement Specialist

  • Business Operations
  • Customer Services

Telecom New Zealand

May 2007 - Aug 2008

Service Delivery Specialist

  • Service Design & Development
  • Offer to Market & Revenue Assurance

May 2007 - Aug 2008

Service Coordinator

  • Broadband Provisioning
  • Complex Technical Support
  • Online Customer Care

May 2003 - Aug 2005

Customer Solutions Representative

  • New & Move Solutions Centre
  • Residential Sales & Service

Warehouse Stationery Ltd

2002 - 2003

Business Machines Specialist

  • Retail store setup
  • Sales & Service
  • Stock Management
  • Supplier Management 

I.C. Switchgear

2002 - 2002

Electrical Assistant

  • Industrial & Commercial Switchboard Manufacturing

Holcim New Zealand

1999 - 2002

Electrical & Projects Assistant

  • Phone System & LAN/WAN Upgrade
  • SAP & Virtual Desktop Implementation
  • Purchase to Pay Clerk
  • Plant Control Room Automation & Upgrade
  • Electrical Workshop Assistant
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