About Me
Hey there, I'm Chris
I’m passionate about making our world a better place through the power of people, technology and sustainable ecosystems working together in harmony. I enjoy working with clients and businesses, understanding their ideas, concepts or needs and enabling real solutions that deliver results with modern technology.
My experience includes 18+ years in the IT and Communications industry, playing a core role in enabling business, customer and product capability through the use of digital technology for the New Zealand market. I was first introduced to the Salesforce ecosystem in 2008 and have been hooked ever since.
In my spare time, I enjoy being behind the wheels, exploring the coast and beaches, great coffee, food and catching up with friends and family. I also love finding and producing music that brings people love, joy and happiness and elevates our spirits to a higher level.
I’m always down to collaborate when I have the time. Reach out and let’s chat!
![](https://i0.wp.com/www.cdwyernz.com/wp-content/uploads/2021/10/Chris-Dwyer.jpg?fit=960%2C958&ssl=1)
My Systems
- I prioritise the customer with passion.
- Excel at the execution of big ideas with given constraints.
- Can speak tech, exec and communicate complexities in simple terms.
- Communication, collaboration and culture are essential for results and success.
- I am constantly learning because I enjoy understanding ideas, concepts and how things work.
- I pride myself on instinct and like to seek data to back up high-quality decisions.
- Critical thinking and challenging the status quo drives solutions for most business challenges.
I Back This Up With
- Having a sense of ownership and taking initiative.
- Innovative and creative thinking.
- Logical problem-solving skills.
- Communication, presentation and facilitation skills.
- Critical thinking and active listening skills.
- Crisis management and resilience skills.
- Business and financial acumen.
some cool facts
Numbers Speak for Themselves
Skills and Expertise
18 years in the IT & Communications industry working in critical transformation and technology roles has enabled me to acquire a unique set of skills and significant "hands-on" experience.
Future Shaper
- Research and analysis
- Trends and insights
- Customer experience
- Digital product development
- Service design and development
- Go-To-Market planning
- Business transformation
- Change management and training
Value Creator
- Business case development
- IT OPEX & CAPEX management
- Value chain analysis
- Program & project delivery
- Agile/scrum project practices
Digital Innovator
- CRM Implementations
- Sales, Marketing, Customer Service, Field Service and Billing capabilities
- 14+ years Salesforce experience
- User experience
- Customer architecture
- Information architecture
- Solution design and development
- APIs and Integrations
Business Enabler
- Stakeholder management
- Customer management
- Operations management
- KPI reporting and dashboards
- Business analysis and requirements
- Business process design and improvement
- Continuous improvement
My Experience
Embracing our ever-changing world, I’m exploring new opportunities empowering the digital revolution. I’m open to new opportunities in Digital Product Management, IT Leadership or Business Intelligence and Consulting roles.
Chorus NZ Limited
![](https://i0.wp.com/www.cdwyernz.com/wp-content/uploads/2021/10/Chorus-logo-purple.png?fit=300%2C32&ssl=1)
Dec 2015 - Jun 2021
Business Technology Manager
- CRM Domain / Salesforce
- Customer & Product Capability
Mar 2012 - Dec 2015
Senior Implementation Specialist
- Customer & Product Capability
- Change Management & Business Technology
Aug 2009 - Dec 2015
Business Implementation Specialist
- Business Transformation
- Customer, Product, Operations & Field Services
Aug 2008 - Aug 2009
Process Enhancement Specialist
- Business Operations
- Customer Services
Telecom New Zealand
![](https://i0.wp.com/www.cdwyernz.com/wp-content/uploads/2021/10/Telecom-NZ-logo-880x654-1.png?resize=150%2C150&ssl=1)
May 2007 - Aug 2008
Service Delivery Specialist
- Service Design & Development
- Offer to Market & Revenue Assurance
May 2007 - Aug 2008
Service Coordinator
- Broadband Provisioning
- Complex Technical Support
- Online Customer Care
May 2003 - Aug 2005
Customer Solutions Representative
- New & Move Solutions Centre
- Residential Sales & Service
Warehouse Stationery Ltd
![](https://i0.wp.com/www.cdwyernz.com/wp-content/uploads/2021/10/warehousestationary.png?resize=150%2C150&ssl=1)
2002 - 2003
Business Machines Specialist
- Retail store setup
- Sales & Service
- Stock Management
- Supplier Management
I.C. Switchgear
![](https://i0.wp.com/www.cdwyernz.com/wp-content/uploads/2021/10/logo.gif?resize=141%2C85&ssl=1)
2002 - 2002
Electrical Assistant
- Industrial & Commercial Switchboard Manufacturing
Holcim New Zealand
![](https://i0.wp.com/www.cdwyernz.com/wp-content/uploads/2021/10/logo_holcim_head.png?resize=109%2C58&ssl=1)
1999 - 2002
Electrical & Projects Assistant
- Phone System & LAN/WAN Upgrade
- SAP & Virtual Desktop Implementation
- Purchase to Pay Clerk
- Plant Control Room Automation & Upgrade
- Electrical Workshop Assistant
Licenses and certifications
Salesforce certifications and badges
![](https://i0.wp.com/www.cdwyernz.com/wp-content/uploads/2022/08/Trailhead-Superbadges-1-2.png?fit=674%2C861&ssl=1)
![](https://i0.wp.com/www.cdwyernz.com/wp-content/uploads/2022/08/Trailhead-Superbadges-2-2.png?fit=671%2C213&ssl=1)