About Me

Let's Shape Your Digital Future Together

Chris Dwyer: Shaping the Future with Digital Innovation

Welcome to my digital realm! I’m Chris Dwyer, a digital consultant with over 18 years of experience in the IT and Communications industry. My journey has been dedicated to enabling business, customer, and product capability through cutting-edge digital technology in the vibrant New Zealand market. Since my introduction to the Salesforce ecosystem in 2008, I’ve been passionately transforming business capabilities and driving digital excellence.

Professional Background
Skills and Expertise
Services and Offerings
Vision and Philosophy
Testimonials and Feedback
Personal Interests and Values
Professional Experience
Licenses and Certifications
Contact and Engagement

Professional Background

A Journey of Innovation and Transformation

From helping establish Chorus New Zealand as a standalone business to implementing Fibre Broadband Services and Next Generation Home Services, my career is marked by milestones that have shaped the digital landscape. Leading Customer Experience and Business Transformation projects and establishing the Salesforce Platform team with Merkle New Zealand are just a few highlights of my professional journey. My commitment to agile ways of working has consistently delivered exceptional results.

Chris Dwyer

Chris Dwyer

Digital Consultant

Quick Facts - By the Numbers

Years of Professional Experience
0 +
Major Projects Completed
0 +
Years of Salesforce Experience
0
Awards and Recognitions
0
Agile Implementations
0 +
Professionals led in various projects
0 +

Skills and Expertise

Mastering the Digital Landscape
  • Business Consulting Expertise's

    Providing strategic insights and guidance.

  • Transformation and Management

    Driving change and innovation.

  • Product and Design

    Crafting user-centric solutions.

  • Operations and Development

    Streamlining processes for efficiency.

Specialised Skills
  • Business Consulting
  • Stakeholder Management
  • Team Leadership
  • Business Transformation
  • Portfolio Management
  • Investments and Business Cases
  • Technology Management
  • Product Management
  • Experience and Design
  • Business Operations
  • Technology Operations
  • Software Development
  • Business Implementation

Services and Offerings

Tailored Solutions for Your Digital Journey

I offer a range of services designed to elevate your business:

Market Offers
Notable Projects
  • Customer Interaction Management
  • Data-Driven Marketing
  • Sales CRM Integration
  • Salesforce Lightning Implementation

Vision and Philosophy

Simplifying Complexity, Delivering Excellence

In today’s fast-paced digital world, I believe in keeping things simple and making them excellent. My approach to digital consulting is about removing complexity and delivering solutions that are both relatable and market-ready, leveraging out-of-the-box offerings to accelerate your success.

Vision

My vision is to empower businesses to thrive in the digital age by providing innovative, sustainable, and user-centric solutions. I strive to be a catalyst for digital transformation, helping organisations unlock their full potential through cutting-edge technology and strategic guidance.

Philosophy

  • Simplicity and Clarity

    I believe that the best solutions are often the simplest. By demystifying complex technological concepts, I ensure that my clients can easily understand and leverage the tools and strategies I provide. This clarity helps businesses adopt new technologies with confidence and ease.

  • Excellence and Quality

    Delivering excellence is at the heart of everything I do. I am committed to providing high-quality solutions that not only meet but exceed client expectations. This dedication to quality ensures that my clients achieve outstanding results and long-term success.

  • Customer-Centric Solutions

    Understanding the unique needs and goals of each client is crucial. My philosophy centres on creating tailored solutions that enhance customer experiences, boost employee productivity, and foster strong partnerships. I prioritise user-centric design and functionality to ensure maximum impact.

  • Innovation and Agility

    The digital landscape is constantly evolving, and staying ahead requires a commitment to innovation and agility. I embrace new technologies and agile methodologies, allowing me to adapt quickly to changes and deliver cutting-edge solutions that keep my clients at the forefront of their industries.

  • Sustainability and Responsibility

    I am passionate about promoting sustainable practices and responsible use of technology. My solutions are designed with a focus on sustainability, ensuring that they contribute positively to the environment and society while driving business success.

  • Collaboration and Partnership

    True success is achieved through collaboration. I value open communication and teamwork, working closely with clients, partners, and colleagues to co-create solutions that deliver real value. Building strong, trust-based relationships is fundamental to my approach.

  • Continuous Improvement

    The journey of digital transformation is ongoing. I am dedicated to continuous learning and improvement, constantly refining my skills and knowledge to provide the most effective and innovative solutions for my clients.

  • Simplicity and Clarity

    I believe that the best solutions are often the simplest. By demystifying complex technological concepts, I ensure that my clients can easily understand and leverage the tools and strategies I provide. This clarity helps businesses adopt new technologies with confidence and ease.

  • Excellence and Quality

    Delivering excellence is at the heart of everything I do. I am committed to providing high-quality solutions that not only meet but exceed client expectations. This dedication to quality ensures that my clients achieve outstanding results and long-term success.

  • Customer-Centric Solutions

    Understanding the unique needs and goals of each client is crucial. My philosophy centres on creating tailored solutions that enhance customer experiences, boost employee productivity, and foster strong partnerships. I prioritise user-centric design and functionality to ensure maximum impact.

  • Innovation and Agility

    The digital landscape is constantly evolving, and staying ahead requires a commitment to innovation and agility. I embrace new technologies and agile methodologies, allowing me to adapt quickly to changes and deliver cutting-edge solutions that keep my clients at the forefront of their industries.

  • Sustainability and Responsibility

    I am passionate about promoting sustainable practices and responsible use of technology. My solutions are designed with a focus on sustainability, ensuring that they contribute positively to the environment and society while driving business success.

  • Collaboration and Partnership

    True success is achieved through collaboration. I value open communication and teamwork, working closely with clients, partners, and colleagues to co-create solutions that deliver real value. Building strong, trust-based relationships is fundamental to my approach.

  • Continuous Improvement

    The journey of digital transformation is ongoing. I am dedicated to continuous learning and improvement, constantly refining my skills and knowledge to provide the most effective and innovative solutions for my clients.

Testimonials and Feedback

Telecommunications, Stakeholder Management, and Business Transformation are my top three endorsed skills on LinkedIn. If you’d like to share a testimonial or provide feedback, you can do so directly on my website or on my LinkedIn profile.

Chris is one of those authentic innovators who is a quick start on innovations and radical process improvements. I worked with Chris as a peer, then as his manager and then again as his peer. I found Chris to be outstanding value to have on a team. His customers loved him and he was great at building frameworks for success. I think his core strength is his ability to see the "big picture" and to deliver solid milestone & signpost journey outcomes.
Guy McKee
Guy McKeeBusiness Builder & Platform Manager

Personal Interests and Values

At the core of my professional journey is a set of values and interests that drive my commitment to excellence and innovation. These principles not only guide my work but also reflect my dedication to making a meaningful impact through digital technology. My professional values ensure that I deliver exceptional results, while my interests keep me inspired and connected to the evolving landscape of digital consultancy.

Personal Interests
  • Continuous Learning and Development

    I am passionate about staying ahead of the curve by constantly learning about emerging technologies and industry trends. This commitment to ongoing education helps me bring the most relevant and cutting-edge solutions to my clients.

  • Thought Leadership and Networking

    Engaging with industry thought leaders and participating in professional networks allows me to exchange ideas, gain new insights, and contribute to the advancement of the digital consultancy field.

  • Mentorship and Community Engagement

    I believe in giving back to the community by mentoring aspiring digital professionals and actively participating in initiatives that promote digital literacy and inclusion.

  • Sustainable Innovation

    I am dedicated to exploring and promoting sustainable technology solutions that not only drive business success but also contribute to a more sustainable and equitable future.

  • Human-Centred Design

    My interest in human-centred design principles drives me to create technology solutions that prioritise user experience and accessibility, ensuring that digital advancements are inclusive and beneficial to all.

  • Future Technologies

    I am fascinated by the potential of future technologies such as artificial intelligence, blockchain, and the Internet of Things (IoT). I enjoy exploring how these innovations can be harnessed to solve real-world problems and create new opportunities.

Professional Values
  • Innovation and Excellence

    I am committed to delivering exceptional results by leveraging the latest digital technologies. I strive for excellence in every project, ensuring that the solutions I provide are not only innovative but also practical and impactful.

  • Customer-Centric Approach

    Understanding and prioritising the needs of clients and their customers is at the core of my work. I believe in creating intuitive and engaging experiences that drive satisfaction and loyalty.

  • Sustainability and Responsibility

    I am passionate about making the world a better place by promoting sustainable practices and responsible use of technology. My aim is to create solutions that benefit not just businesses but also society and the environment.

  • Collaboration and Teamwork

    Success is a team effort. I value collaboration and open communication, believing that the best results come from working closely with clients, partners, and colleagues to achieve common goals.

  • Agility and Adaptability

    In an ever-evolving digital landscape, being agile and adaptable is crucial. I embrace change and am always ready to pivot strategies to meet new challenges and opportunities.

  • Integrity and Transparency

    Building trust is essential in all my professional relationships. I uphold the highest standards of integrity and transparency, ensuring that my clients are fully informed and confident in the solutions I provide.

Professional Experience

Founder - cdwyernz.com

May 2023 – Present · 1 yr+

As the founder of cdwyernz.com, I’m on a mission to reshape the digital landscape. With a passion for delivering exceptional results, I specialise in leveraging cutting-edge technology to create intuitive and engaging digital products, services, and experiences.

My expertise lies in helping clients and brands unlock the full potential of their digital presence. Whether it’s enhancing customer engagement, optimising employee experiences, or forging powerful partnerships, I’m dedicated to driving success in the digital age.

Let’s collaborate and explore how we can transform your digital journey into a resounding success story. Reach out to me to kickstart your digital transformation today.

I am actively seeking full-time and permanent positions in Digital, Product, Technology, and Leadership.

Career Break

July 2021 – June 2023 · 2 yrs

Chorus Limited

May 2008 – June 2021 · 12 yrs 11 mos

Customer & Product Capability, Business Technology

Dec 2015 – Jun 2021

🏆 Key Achievements:

  • Managed the customer management and Salesforce business technology portfolio delivering enterprise-grade solutions.
  • Established a Salesforce platform team adopting agile ways of working for professional and managed services with vendors.
  • Implemented Salesforce Lightning for marketing, sales, revenue, customer service, field service, business operations, and business integration across customers, retailers, employees, partners, and contractors.
  • Delivered new digital engagement channels and automation of fulfilment, service, and revenue operations for network and field service products.
  • Recognised for contributing towards Chorus’s success with the successful delivery and launch of the customer interaction management project.

Customer & Product Capability, Business Technology & Change Management

Mar 2012 – Dec 2015

🏆 Key Achievements:

  • Implemented products, services and technologies across customers, retailers, employees, partners and contractors to enable growth, scalability, optimisation and cost reduction.
  • Supported establishing Chorus Limited as a stand-alone business structurally de-merged from Telecom.
  • Consolidated multiple Salesforce platforms into a single instance to save costs and drive simplicity.
  • Led customer onboarding and supply chain integration with Telecom Retail and Vodafone to drive growth and optimisation.
  • Established the customer and operations centre of excellence to improve quality, efficiency and effectiveness.
  • Recognised for speaking up, fronting up, stepping up, and contributing towards Chorus’s success, with two being your best awards.

Business Transformation – Customer, Product, Operations & Field Services

Aug 2009 – Dec 2015

🏆 Key Achievements:

  • Supported the operational separation of Telecom as part of the government’s strategy and implemented the equivalence of inputs regulations.
  • Assisted in the formation of the Business Transformation team and developed its abilities to promote scalability and expansion.
  • Implemented new digital engagement channels, product developments, technologies, system automation and integrations.
  • Delivered products to market for Ultra-fast Broadband, Managed Data, Trenching, Lead-ins and Next Generation Home Services.
  • Recognised for going the extra mile, people drive our success and working together as one, with four being your best awards.

Business Operations, Customer Services

Aug 2008 – Aug 2009

🏆 Key Achievements:

  • Supported the establishment of Chorus as a stand-alone business unit from Telecom.
  • Implemented Salesforce classic for account management, sales, business development, and customer service.
  • Established an end-to-end business process and continuous improvement framework.
  • Managed continuous improvement initiatives and implemented team management best practices.
  • Delivered a next-generation VOIP field trial to meet regulatory undertakings.
  • Recognised for going the extra mile with a being your best award.

Spark New Zealand

May 2003 – August 2008 · 5 yrs 4 mos.  Formerly known as Telecom New Zealand.

May 2007 – Aug 2008

  • Service Design & Development
  • Offer to Market & Revenue Assurance

Dec 2015 – Jun 2021

  • Broadband Provisioning
  • Complex Technical Support
  • Online Customer Care

Dec 2015 – Jun 2021

  • Customer & Product Capability
  • Change Management & Business Technology

Warehouse Stationery Ltd

2002 – 2003 · 1 yr

2002 – 2003

  • Retail store setup
  • Sales & Service
  • Stock Management
  • Supplier Management 

I.C Switchgear

2002 – 2002 · Less than a year

2002 – 2002

  • Industrial & Commercial Switchboard Manufacturing

Holcim

1999 – 2002 · 3 yrs

1999 – 2002

  • Phone System & LAN/WAN Upgrade
  • SAP & Virtual Desktop Implementation
  • Purchase to Pay Clerk
  • Plant Control Room Automation & Upgrade
  • Electrical Workshop Assistant

Licenses and Certifications

Certificates
Salesforce Superbadges

Contact and Engagement

Ready to Transform Your Digital Future?

I’m excited to connect with visionary entrepreneurs, forward-thinking brands, and anyone looking to confidently navigate the digital landscape. Whether you have a project in mind, need strategic advice, or simply want to explore the possibilities of digital transformation, I’m here to help.

Get in Touch

Let's Collaborate

I believe in the power of collaboration and open communication. Let’s discuss how we can work together to create innovative, user-centric, and sustainable digital solutions that drive success for your business.

Consultation Services:

  • Digital Transformation Strategy: Tailored strategies to help you navigate and excel in the digital world.
  • Customer Experience Enhancement: Solutions designed to improve customer satisfaction and loyalty.
  • Operational Efficiency: Streamlining processes and leveraging technology to boost productivity and efficiency.
  • Innovation and Development: Cutting-edge solutions to keep your business ahead of the curve.

Why Choose Me?

With over 18 years of experience in the IT and Communications industry, I bring a wealth of knowledge, a passion for innovation, and a commitment to excellence. My approach is rooted in simplifying complexity and delivering high-quality solutions that are both impactful and sustainable.

Let’s Start Your Digital Journey

Reach out today to start a conversation about how we can shape your digital future together. I look forward to collaborating with you and helping your business achieve new heights of success.

Scroll to Top